Amazon experiences, from the Pacific coast to the Andes. Discover Lima, the Ballestas Islands, the Paracas National Reserve, Ica, Huacachina and its traditional wineries. Continue to the Amazon region of Iquitos, exploring the Pacaya Samiria National Reserve, navigating rivers and flooded forests, observing wildlife and sharing experiences with local Amazonian communities. In the Andes, discover Cusco, the Sacred Valley, Machu Picchu, Rainbow Mountain and Humantay Lagoon. The journey concludes in Puno with the traditional Route of the Sun, the Uros Floating Islands, Taquile Island and a complete Aymara Route experience, combining archaeological sites, Andean landscapes and cultural heritage.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: ARRIVAL IN LIMA
How exciting to arrive in Lima! Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 02: CITY TOUR COLONIAL AND MODERN LIMA
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended the day with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Accommodation in Lima.
DAY 03: LIMA – PARACAS | BALLESTAS ISLANDS & PARACAS NATIONAL RESERVE
Box breakfast.
Pick-up and transfer to the bus station (Av. Javier Prado).
04:00 Bus departure
07:15 Arrival in Paracas, transfer to the respective hotel.
8:00 AM: Start of the Ballestas Islands tour aboard modern speedboats, where you can admire the Candelabro, a large geoglyph that serves as a beacon for sailors. This Candelabro is related to the Nazca Lines and geoglyphs. The Ballestas Islands are composed of rock formations that are home to important marine fauna, including guano birds such as the Guanay Cormorant, Peruvian Booby, and Inca Tern. You can also see Peruvian penguins, which are endangered. Additionally, these islands serve as natural refuges and are home to various sea lions and other mammals.
11:00 hrs Start of the visit to the Paracas National Reserve, a protected area with the purpose of conserving and protecting the diverse
Species of wild flora and fauna that live there, we can observe birds such as the parihuanas or flamingos which served
General San Martín served as inspiration for the creation of the national colors, and you will also be able to observe other species
migrant or resident.
You will see La Catedral, a rock formation located between the beaches of Yumaque and Supay, and visit Lagunillas beach.
Free afternoon to enjoy the beautiful city of Paracas.
Accommodation in Paracas.
DAY 04: PARACAS - ICA | CITY TOUR & HUACACHINA LAGOON - LIMA
Breakfast at the hotel.
Free morning, and then transfer to the Ica bus station to Paracas.
11:00 Bus Departure
12:10 Arrival in the city of eternal sun “Ica”. Pick-up and transfer to a restaurant for lunch (Food not included).
At 2:00 PM, you will visit the main square, colonial mansions, the Sanctuary of the Lord of Luren, and wineries to learn about the winemaking process and enjoy a tasting of Peruvian wines and piscos. You will also visit the Huacachina Lagoon, considered the oasis of America, where adventure sports such as buggy rides are practiced.
Sandboard (Included).
Return to the bus station, to go back to the city of Lima.
18:00 Bus departure
22:20 Arrival in the city of Lima, and subsequent transfer to your respective hotel.
Accommodation in Lima.
DAY 05: LIMA - IQUITOS - ECOLODGE
Breakfast at the hotel.
Departure from Lima to Iquitos.
We'll be met at Iquitos airport to begin our Amazonian adventure. We'll depart for Nauta , the first city founded by the Spanish on the banks of the Marañón River (a 1.5-hour drive). En route, we'll visit San Joaquín de Omaguas and the Samuel Fritz Interpretation Center, from where you can see the source of the Amazon River, the world's largest river by volume.
At the port of Nauta, we will board the boat to the ecolodge, with a stop at Fundo Casual (during the high-water season) to observe the local flora and fauna. Upon arrival, a member of the Kukama Kukamiria community will welcome us with a refreshing fruit drink.
In the afternoon, we'll participate in a sustainable activity (such as planting a tree or learning words in Kukama) and explore the Ethnobotanical Ecotrail with a virtual guide.
In the evening, we'll enjoy a discussion about Amazonian myths and legends and the Mythological Ecotrail.
Overnight at the lodge.
DAY 06: PRIVATE RESERVE / NAUTA CAÑO - PACAYA SAMIRIA NATIONAL RESERVE
Breakfast at the lodge.
Walk through the ecolodge's private reserve (restinga forest ), observing flora, fauna and medicinal plants.
In the afternoon, we will explore the Pacaya Samiria National Reserve, known as the Jungle of Mirrors. We will navigate the Nauta Caño in search of pink and gray dolphins, birds, and aquatic species. We will practice artisanal fishing and
We will take a hike through flooded forests.
Overnight stay at the lodge.
DAY 07: CYANAYACU-PUCATE / COMMUNITY TWENTY OF JANUARY (CAMP)
After breakfast, we will depart for the Veinte de Enero community within the RNPS (Sierra de Patagones National Reserve) to observe the various activities carried out by local residents organized as natural resource management groups to preserve the reserve's species. There, we will participate in activities such as climbing aguaje trees, canoeing, and artisanal fishing. We will then continue our journey to the Renacal area to set up our tents (lunch will be served on board or we will camp). From there, we will organize exploratory excursions in the area based on the interests of the expedition members. After dinner, we will depart by boat to observe nocturnal wildlife.
Overnight stay at the campsite.
DAY 08: PACAYA SAMIRIA NATIONAL RESERVE / ECOLODGE
Breakfast at the campsite.
We'll go hiking in search of more animals, or perhaps we'd prefer to cool off in the waters of Yanayacu. We'll get ready and break camp to prepare for our return to the lodge.
Lunch at the camp or on board according to the schedule managed by our specialist guide.
Along the way we can enjoy the surrounding landscape and perhaps be surprised by some wildlife that we couldn't appreciate on our way in, since in the jungle nothing is predictable.
Overnight stay at the lodge.
DAY 09: COCHA SHIRIYACU / SAN JORGE COMMUNITY / IQUITOS - LIMA
After breakfast, a boat excursion on the Marañón River to Cocha Shiriyacu (depending on the season and fishing conditions). We will visit the San Jorge Community and the Women Artisans Center (Pua Kamatawara).
Known for their work in natural fiber (Chambira) and carving in wingo or gourd. Return to the ecolodge.
At the appropriate time, we will board the vessel to the port of Nauta. Upon arrival at the port of Nauta, we will transfer to the Iquitos airport, "Coronel FAP Francisco Secada Vignetta International Airport".
Arrival in the city of Lima. Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 10: CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and admiration.
Accommodation in Cusco.
DAY 11: SACRED VALLEY OF THE INCAS
Breakfast at the hotel.
7:30 to 8:00 AM Hotel pick-up . We'll head to the impressive archaeological complex of Pisaq and its famous traditional artisan market, known on social media for its beautiful handicrafts. You'll love the variety and vibrant colors of this place!
We continue our journey along the banks of the Vilcanota River, enjoying spectacular scenery, until we reach Urubamba. Here, you can savor an exquisite lunch, a culinary experience that will delight your senses.
Next, we'll visit Ollantaytambo, one of the last living Inca towns. Its streets maintain the same layout as in Inca times, and we'll explore its magnificent archaeological complex. It's like stepping back in time!
To end this day full of history and culture, we transferred to our hotel in the enchanting Sacred Valley of the Incas.
Accommodation in the Sacred Valley.
DAY 12: FULL DAY MACHU PICCHU
Breakfast at the hotel or box breakfast.
The day arrived to visit one of the 7 Wonders of the Modern World . We started very early to head to the train station in Wanchaq, Poroy, or Ollantaytambo , depending on the season. We boarded the train bound for Machu Picchu Pueblo or Aguas Calientes.
Our team will assist us in boarding the bus that will take us to the entrance of the sanctuary, along a road with breathtaking curves, offering spectacular views of the Urubamba River as it carves the famous canyon. The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, ceremonial sites, and urban areas. The energy emanates from the entire place. After a guided tour, we will return to the village to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Accommodation in Aguas Calientes.
DAY 13: AGUAS CALIENTES – CUSCO (B)
Breakfast.
Free day to explore and discover the town of Machu Picchu on your own.
At the appropriate time, we will take the train to go to the city of Cusco.
Accommodation in Cusco.
DAY 14: RAINBOW MOUNTAIN - VINICUNCA
4:20 to 5:00 AM Hotel pick-up. We wake up very early, full of excitement and with our best walking shoes ready for an unforgettable adventure to the famous Rainbow Mountain. We travel to the foothills of the majestic Ausangate Mountain , where we will stop in the charming town of Cusipata to enjoy a hot breakfast that will fill us with energy and warmth.
After a brief, inspiring talk, accompanied by our expert guide, we began an exciting two-hour hike. Along the way, we immersed ourselves in the fascinating customs and mysticism that envelop the Andes Mountains. Each step brought us closer to the wonder that awaited us.
Upon arrival, we were awestruck by the breathtaking Andean landscape, with its vibrant, dreamlike colors. This is the perfect moment to capture stunning photos and create memories that will last a lifetime.
On our return, we'll head back to the charming village of Cusipata, where a delicious lunch awaits us, a welcome respite after our hike. Finally, we'll return to your hotel in Cusco, filled with unforgettable memories and experiences to cherish forever.
Accommodation in Cusco.
DAY 15: HUMANTAY LAGOON
4:00 to 4:30 AM Hotel pick-up . We wake up very early, full of excitement and with our best walking shoes ready for an unforgettable adventure to Humantay Lagoon. First, we travel to the picturesque village of Mollepata, where we will enjoy a hot breakfast that will fill us with energy and warmth.
Next, we continue our journey to Soraypampa, where we'll take a short break before beginning the hike to the lagoon, situated at an impressive altitude of 4,250 meters above sea level . This ascent, approximately 1 hour and 30 minutes long, will take us through spectacular landscapes and pure air that will revitalize our senses.
Upon arrival, we were awestruck by the beauty of Humantay Lagoon, a true natural paradise. Here, we will also participate in a brief and moving ceremony of payment to Mother Earth, honoring the sacred Apus (mountain spirits).
At the appropriate time, we will return to Soraypampa and then to the charming village of Mollepata to enjoy a delicious lunch to replenish our energy after the hike. Finally, we will return to the city of Cusco, filled with unforgettable memories and experiences.
Accommodation in Cusco.
DAY 16: CUSCO - PUNO: ROUTE OF THE SUN (ANDAHUAYLILLAS - RAQCHI – SICUANI – LA RAYA)
Breakfast at the hotel.
Our team in Cusco will assist us with the transfer to the tourist bus station.
7:00 AM We depart from Cusco towards the charming city of Puno. Along the way, we'll visit some important attractions that will leave you in awe. First, the chapel of Andahuaylillas, known as "the Sistine Chapel of the Americas" for the breathtaking beauty of its murals. A true artistic treasure!
Next, we explored the Raqchi archaeological complex, famous as the temple of the god Wiracocha. Here, you can feel the history and spirituality that surrounds this sacred place.
Afterwards, we'll enjoy a delicious lunch that will recharge our energy for the rest of our journey. Our next stop will be La Raya Pass , the natural border between the cities of Cusco and Puno . The views here are simply spectacular!
Finally, we will visit the fascinating Lithic Museum of Pukara, where we will admire the famous sculpture of Hatun Ñan Qac, known as the supreme executioner. This museum is a window into the past and the ancient cultures that inhabited this region.
5:00 PM Upon arrival in Puno, our friends will be waiting for us at the bus station to take us to the hotel and rest after a day full of adventures and discoveries.
Accommodation in Puno.
DAY 17: UROS AND TAQUILE ISLANDS TOURS
Breakfast at the hotel.
7:30 AM Hotel pick-up . We'll get ready early and excitedly head to the port of Puno to begin a lake crossing on a very fast boat, which will quickly take us to the fascinating Floating Islands of the Uros. This group of floating islands, made of totora reeds, is inhabited by our friends the Uros, descendants of one of the oldest cultures in the Americas. Here, you can appreciate their unique way of life and their incredible creations, such as woolen textiles and taxidermied animals. A truly unique cultural experience!
Next, we'll visit the beautiful Taquile Island, where we'll enjoy a delicious lunch. You'll have time to explore the island and shop in the community, taking home unique souvenirs of this special place.
In the afternoon, we returned to Puno, full of new experiences and wonderful memories.
Accommodation in Puno.
DAY 18: AYMARA ROUTE
Breakfast at the hotel
We'll begin our mystical adventure with a visit to the Temple of Fertility in Chucuito, an archaeological site with phallic monoliths linked to fertility rituals, also known as "Inca Uyo." Next, we'll explore the pre-Incan tombs of Molloko, notable for their unique design, preserving the memory of ancestral Andean cultures. Later, we'll visit Aramu Muru , a mysterious portal carved into rock, surrounded by legends about dimensions and spiritual energies. Afterward, we'll visit Waru Warus , ancient Andean agricultural systems that combine raised fields and canals to optimize irrigation and protect crops. Finally, we'll conclude the tour in the city of Juli, known as the "Rome of America," renowned for its imposing colonial churches and rich cultural history in Puno.
Accommodation in Puno.
DAY 19: DEPARTURE FROM PUNO
Breakfast at the hotel, enjoying the last moments in the Folklore Capital of Peru.
At the agreed-upon time, our team will transfer you to Inca Manco Cápac Airport for your return flight to Lima, or to your country. Thank you for visiting Peru!
End of services
HOTELES SUGERIDOS:
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
PARACAS:
3* LIGHT: GRAN PALMA |OVERLAND
3* TURISTA: BAMBOO LODGE |EMANCIPADOR
3* TURISTA SUPERIOR: EL CONDOR V/JARDIN |SAN AGUSTÍN PARACAS
4* PRIMERA: LA HACIENDA BAHÍA |CASA ANDINA SELECT
4* PRIMERA SUPERIOR: ARANWA DLX | LA HACIENDA BAHÍA
5* LUJO: THE LEGEND PARACAS RESORT | ARANWA SUITE
5* LUJO SUPERIOR: PARACAS LUXURY COLLECTION RESORT V/GARDEN
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
IQUITOS:
3* LIGHT: PACAYA SAMIRIA AMAZON LODGE
3* TURISTA: PACAYA SAMIRIA AMAZON LODGE
3* TURISTA SUPERIOR: PACAYA SAMIRIA AMAZON LODGE
4* PRIMERA: PACAYA SAMIRIA AMAZON LODGE
4* PRIMERA SUPERIOR: PACAYA SAMIRIA AMAZON LODGE
5* LUJO: PACAYA SAMIRIA AMAZON LODGE
5* LUJO SUPERIOR: PACAYA SAMIRIA AMAZON LODGE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
URUBAMBA
3* LIGHT: BAMBOO LODGE, ANDES DE URUBAMBA, MABEY VALLE
3* TURISTA: VILLA URUBAMBA, SAN AGUSTIN URUBAMBA
3* TURISTA SUPERIOR: LIFE HOTEL, DEL PILAR OLLANTAYTAMBO, TIERRA VIVA, HACIENDA DEL VALLE
4* PRIMERA: SAN AGUSTIN RECOLETA, INTI PUNKU VALLE
4* PRIMERA SUPERIOR: HATUN INTI BOUTIQUE SUITE V/CITY, EL MAPI
5* LUJO: CASA DEL SOL
5* LUJO SUPERIOR:INKATERRA PUEBLO
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
AGUAS CALIENTES:
3* LIGHT: INTIWATANA, WIRACOCHA INN, SEVEN MAPI, QOYA PALACE, RETAMA
3* TURISTA: MAMASARA , PUCARA, TERRAZA DE LUNA, FERRÉ BOULEVARD
3* TURISTA SUPERIOR: HATUN INTI CLASSIC, SANTUARIO, INTI PUNKU MACHU PICCHU
4* PRIMERA: FERRÉ MACHU PICCHU, TAYPIKALA, CASA ANDINA STD, TIERRA VIVA
4* PRIMERA SUPERIOR: HATUN INTI BOUTIQUE SUITE V/CITY, EL MAPI
5* LUJO: CASA DEL SOL V/MONTAÑA Y RÍO
5* LUJO SUPERIOR: INKATERRA PUEBLO SUP
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
PUNO:
3* LIGHT: TERRA MISTICA PUNO, CASONA BALSAS INN, SOL PLAZA PUNO
3* TURISTA: CASONA PLAZA CENTRO | HACIENDA PUNO | CONDE DE LEMOS
3* TURISTA SUPERIOR:CASONA PLAZA PUNO |QALASAYA | TIERRA VIVA |CASA ANDINA STD |HACIENDA PLAZA
4* PRIMERA: TAYPIKALA LAGO |ROYAL INN PUNO |JOSE ANTONIO
4* PRIMERA SUPERIOR: LAKE TITICACA SUP |CASA ANDINA PREMIUM SIN V/LAGO
5* LUJO: GHL PUNO SUP |CASA ANDINA PREMIUM SUP & PREMIUM SUNSET
5* LUJO SUPERIOR: GHL PUNO SUNRISE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
Sessione scaduta. Aggiorniamo continuamente le nostre offerte e i nostri voli, continuiamo con noi ad avere nuove offerte
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In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (the "Law"), the company called "CENTRO DE NEGOCIOS LOS PORTALES S.A. DE C.V.," with its registered address at Avenida Coba, Manzana 10, Lote 82, Super Manzana 3, Edificio Coba, Local 1, Benito Juarez, Cancún 77500, operating under the trade name Travel Portal and its website https://travelportal.com.mx, responsible for the use and protection of your Personal Data, hereby informs you of the following:
Your data will be collected and processed in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, as stipulated by the aforementioned Law.
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The Personal Data we collect from you will be used for the following purposes necessary for the development of our services:
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I consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
I do not consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
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Objection). These rights are known as ARCO rights.
How can you revoke your consent for the use of your Personal Data?
You can revoke the consent you have granted for the processing of your Personal Data. However, it is important to note that we may not be able to fulfill your request or cease using your Personal Data immediately in all cases, as there may be a legal obligation requiring us to continue processing your Personal Data. You should also consider that, for certain purposes, revoking your consent may result in us being unable to provide you with the service you requested or in the termination of your relationship with us.
To revoke your consent, you must submit your request in person at our offices.
The revocation of consent can be done at any time, and it does not have retroactive effects. To start the revocation process, you must clearly indicate in writing to the addresses provided or by email to travelportal@travelportal.com.mx which consent you wish to revoke. The written and/or electronic request for access, rectification, cancellation, or objection must contain the following:
1. The full name of the owner and address or other means for notification of the response to the request.
2. Documents proving the owner’s identity or, where appropriate, legal representation.
3. A clear and precise description of the Personal Data for which you seek to exercise any of the aforementioned rights.
4. Any other element or document that facilitates the location of the Personal Data.
5. In the case of requests for rectification, the owner must indicate the modifications to be made and provide supporting documentation.
Travel Portal will notify the owner within fifteen business days, counted from the date the request for access, rectification, cancellation, or objection is received, of the determination made. If the request is granted, it will be implemented within fifteen business days following the date on which the response is communicated. In the case of requests for access to Personal Data, delivery will proceed upon the owner’s identity verification or that of their legal representative, as appropriate. The aforementioned deadlines may be extended once, provided that the circumstances justify it.
The obligation to provide access to the information will be considered fulfilled when the Personal Data is made available to the owner or through the issuance of simple copies, electronic documents, or any other means provided by Travel Portal.
If the owner requests access to data from a person they presume is the responsible party and this turns out not to be the case, it will be sufficient to inform the owner of this through any printed (letter of non-acceptance) or electronic (email, optical media, etc.) means, in order to consider the request fulfilled.
Travel Portal may deny access to Personal Data, or the rectification, cancellation, or objection to the processing of such data in the following cases:
1. When the requester is not the owner of the Personal Data, and the legal representative is not duly accredited.
2. When the Personal Data of the requester is not in our database.
3. When the rights of a third party are affected.
4. When there is a legal impediment, or the resolution of a competent authority restricts access to the Personal Data or does not allow rectification, cancellation, or objection.
5. When rectification, cancellation, or objection has already been carried out.
The denial mentioned above may be partial. In such cases, Travel Portal will perform the required access, rectification, cancellation, or objection.
In all the above cases, Travel Portal must inform the reason for its decision and communicate it to the owner or, if applicable, to the legal representative within the deadlines set for that purpose, through the same means by which the request was made, and provide any pertinent evidence.
Travel Portal is not obliged to cancel Personal Data when:
1. It refers to parts of a private, social, or administrative contract and is necessary for its development and fulfillment.
2. It must be processed in compliance with a legal obligation.
3. It hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes, or the enforcement of administrative sanctions.
4. It is necessary to protect the legally protected interests of the owner.
5. It is necessary to perform an action in the public interest.
6. It is necessary to comply with a legal obligation acquired by the owner.
If the cancellation is appropriate, Travel Portal will establish a blocking period for the sole purpose of determining possible responsibilities related to its processing, until the legal or contractual prescription period, and notify the owner or their legal representative of this in the response to the cancellation request issued within twenty business days. After the blocking period, the corresponding deletion will be carried out.
The blocking period will last until the corresponding legal or contractual prescription period.
How can you limit the use or disclosure of your personal information?
To limit the use and disclosure of your personal information, you have the following options:
1. Register with the Public Registry to Avoid Advertising, which is managed by the Federal Consumer Protection Agency, so that your Personal Data is not used to receive advertising or promotions from companies of goods or services. These will be sent to you and to the contacts registered for that purpose. You can modify this indication at any time by sending an email to travelportal@travelportal.com.mx.
Use of Tracking Technologies on Our Website
On our website, we may use cookies, web beacons, and similar technological elements to collect information such as (a) your browser type and operating system; (b) the internet pages you visit; (c) the links you follow; (d) your IP address; (e) the sites you visited before entering ours; (f) user recognition; (g) detection of highlighted information; and (h) measurement of certain traffic parameters. The "Help" section in the toolbar of most browsers will tell you how to prevent new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.
A cookie is a small file that a web server sends to your computer, which is stored on your hard drive. When you revisit our website, we can use the information stored in the cookie, such as your preferences, to make it easier for you to use our website. Cookies do not allow us to know your personal identity, and this will only happen if you choose to provide it to us. Most cookies expire after a specified period of time, and you can delete them at any time. You can configure your browser to alert you each time you receive a cookie, allowing you to accept or reject them.
How do we use cookies at Travel Portal?
We use session or temporary cookies, which remain in your browser’s cookie file during your visit to our website, as well as persistent cookies for repeated visits. Both types perform the following main functions:
- Personalized experience:
Cookies help us differentiate one user from another when they visit the website and allow interaction with various features of our platform. The following points depend on cookies:
- Remembering the country and language.
- Selection of preferred tours.
- Viewing specific search history and previously visited destinations.
- Notifications about tours that may be of interest.
- Analytical projections:
They assist in a better analysis to optimize our website by anonymously tracking the links and features that are used most frequently. The information is captured to create anonymous statistics used to identify areas for improvement and successful aspects of the website. Cookies play an important role in providing an optimal experience on the site.
How can you manage the use of cookies?
You can decide not to allow cookies to be stored in
your browser, but you should be aware that some of the website’s key features will not be available. Basic searches will continue to work correctly.
To avoid using cookies, you can modify your browser settings to receive notifications each time cookies are used or to completely block storage. You can also choose to delete cookies that are already stored. The settings depend on the browser you use. You can easily find this option in the "Help" section.
If cookies are necessary for the functionality of the Travel Portal website, consent for their use is not required. Cookies expire after leaving the main Travel Portal website. However, persistent or third-party cookies require consent for selections and preferences made on the site. By selecting "Accept Cookies," you declare your approval for their use.
OUR COOKIES
They are essential for the user to navigate the site and use all the functions.
THIRD-PARTY COOKIES
They are imposed by an organization external to the website visited by the user. They are mainly managed by the marketing or data analysis department.
SESSION COOKIES
They are temporary and stored in the user’s browser until they stop using it. That’s when cookies are completely deleted.
PERSISTENT COOKIES
Cookies are deleted when the browser is closed. They are necessary to remember the user’s preferred settings and provide them automatically.
Website Disclaimer
Our website may contain links or links to external websites that do not correspond to Travel Portal and, therefore, have no connection with us.
The Personal Data that you provide through these portals or websites that are not covered by this Privacy Notice, and their processing, are not the responsibility of Travel Portal.
We recommend reviewing and reading the privacy policies and terms of use of such external websites before using them.
How can you stay informed about changes to this Privacy Notice?
This Privacy Notice may undergo modifications, changes, or updates due to new legal requirements, our own needs for the products or services we offer, our privacy practices, or changes in our business model.
We reserve the right to change this Privacy Notice at any time at the discretion of our administrators.
If you use the services on any of the Travel Portal sites, it means you have read, understood, and agreed to the terms mentioned above. If you do not expressly object to this notice and its updates, it will be understood that you have given your tacit consent.
End of Privacy Notice.